How to Spend Less Time on Email: 12 Tips for Keeping Your Inbox Under Control

Clarke McEwan Accountants

Managing your email inbox can feel like playing a never-ending game of whack-a-mole. Just when you think you've gotten to inbox zero and start doing your little victory dance ... up pops another email. And another one.

What's worse, the sheer volume of email we get often exceeds the time we can afford to deal with it. This becomes a bigger issue when we let our guilt get the better of us -- the guilt that comes with not responding right away, responding curtly, or not responding at all.

But the fact is, there are more important things on our to-do lists than email. Want to spend less time living in your inbox, and more time doing the stuff that actually matters? Here are 12 tips to get you started.

12 Tips For Better Email Management

1) Unsubscribe. Ruthlessly.

The easiest way to maintain inbox zero? Get less email. The very first step to achieve an emptier inbox is unsubscribing from every single email list that doesn't provide you with value on a regular basis.

In fact, my recommendation is to unsubscribe from everything. Take a few days to let it sink in, and then re-subscribe only to the newsletters you really, truly miss. In this step, you might consider converting any daily digests you used to follow to weekly ones.

While unsubscribing manually from tens -- hundreds? -- of newsletters one by one sounds tedious, there are tools out there that can help you do it in just a few clicks. Unroll.me is my personal favorite: It's a free tool that lets you mass unsubscribe from all the newsletters you don't read. You can either unsubscribe from everything at once (my recommendation), or you can pick and choose. Read this blog post to learn more about how it works.

2) Remove yourself from any internal company and business threads you don't need to be on.

Once you've unsubscribed from external newsletters, it's time to evaluate the internal emails you receive on a regular basis. Do you really need to get email notifications every time the sales team closes or deal, or every time someone on the marketing team reports a bug?

If the answer isn't a definitive "yes," do yourself a favor and remove yourself from whatever alias or list you're on. If that makes you wildly uncomfortable, compromise by creating a folder in your email client and send those emails to that folder automatically. (To set at up, you can create filters in Gmail or rules in Outlook.)

3) Understand -- and embrace -- that you can't respond to everything.

Part of maintaining a manageable inbox -- and your sanity -- is to change the way you think about email a little bit. Only you can decide what deserves your very limited time and attention. When it comes to email, understand that there's simply no way you'll be able to respond to every single email that arrives in your inbox, let alone read them all.

I love the way Merlin Mann puts it : "Stop thinking of emails like precious family heirlooms, and start treating 'em like pints of milk. Perishable, time-stamped milk that becomes a little less fresh every day until it smells kind of funny and just needs to be dumped. Believe me, there will always be more coming."

So if you're looking at an email and know in your heart of hearts you're never going to respond to it, archive it. Better yet, delete it. As Mann says , "Trust your instincts, listen to them, and stop trying to be perfect."

4) Keep your replies brief whenever possible.

When you do have to reply to an email, you'll find that in most cases, you don't need to craft the perfect response. Often, a few sentences will do; in some cases, a few words. If you let an email with an action item sit for a few days, a quick "Do you still need this?" email might end up saving you a lot of time.

Don't feel guilty about sending succinct emails. If you're concerned your brevity will be taken the wrong way, give a heads-up to the folks you exchange emails with the most. Tell them that, in your effort to spend less time on email and more time on your actual work, you plan to cut down word count in your emails.

The better you get at deleting emails you don't need to read or respond to, the more time you'll have to write the emails that warrant those long responses.

5) Use pre-written replies.

Which types of emails do you find yourself typing out over and over, without really needing to customize them?

I, for example, often find myself referring people to HubSpot's guest blogging guidelines page. I used to write one-off emails to folks, meaning I'd have to craft a few sentences, find and copy the link, and so on. Now, I give myself ten minutes back in my day by sending pre-written replies via Gmail's "canned responses" feature.

Gmail, Outlook, and other email clients offer canned responses. Below are instructions for setting up and using them in Gmail.

To Set Up Canned Responses in Gmail:

  1. Click the gear icon in the upper right-hand corner and choose "Settings."
  2. Click the "Labs" tab, find Canned Responses at the top, and click "Enable." Scroll down and click "Save Changes."

To create a canned response, compose a new email and click the little arrow in the bottom right-hand corner of the new email. Choose "Canned responses," and then "New canned response." From there, you can name your new canned response, write it, and save it. Anytime you want to use it, simply go back to that little arrow, choose "Canned responses," and click on the one you'd like to use. (Learn more on Google's website.)

To Set Up Canned Responses in Outlook:

In Outlook, the best option I could find was to set up your canned responses as "Signatures." That way, when you reply to an email, you can choose the appropriate "signature" and the whole canned reply will appear. Here's how to do that:

  1. On the Outlook menu, click "Preferences." Under "E-mail," click "Signatures."
  2. Click the plus icon to add a new signature.
  3. A new signature will appear under "Signature name" with the label "Untitled." Double-click "Untitled," and then type in a new name for your canned response.
  4. In the right pane, type the text that you want to include in the signature -- in other words, type in your canned response.

Once you create the canned response as a signature, you can add it to a new email by clicking in the message body, choosing the "Message" tab, clicking "Signatures," and choosing a signature from the list. (Learn more on Outlook's support page.)

6) Employ a one-click rule.

This rule might seem simplistic, but it's a huge time-saver. The "one click" refers to a single click to open an email once. Once it's open, decide exactly what you want to do with it right then and there: Reply, forward, send to a folder, archive, and/or delete.

The point here is to not open an email, read it, and then decide to deal with it later and move on. That's the bad habit that'll guarantee you a clogged inbox and more stress down the road.

7) Triage emails using "special stars" in Gmail.

If you use Gmail and your goal is to get to inbox zero and maintain it, then I'd like to direct you to the email system that's changed the way I do email. Here are the full instructions. This works great in conjunction with the one-click rule we just talked about.

The premise is this: In Gmail, you'll set up multiple inboxes and give each of them a name, like "Needs Action/Reply" and "Awaiting Response." Your general inbox will then appear on the left, and your labeled inboxes (which Gmail calls "panes") will appear on the right, like so:

You'll use what Gmail calls "special stars" -- kind of like Gmail's labels, but better -- to categorize every single email that comes into your inbox.

Every time you get a new email in your inbox, you'll want to:

  • Reply to the ones you can right away.
  • Label the emails you need to deal with later by marking them with the appropriate special star.
  • Archive or delete any emails you don't need to deal with.

In the end, you'll archive everything. Your inbox will stay at zero, and everything else will either be in its designated pane, archived, or deleted.

Use Outlook?

SimplyFile is a free organizational tool that'll help you categorize emails using folders. When an email comes in, all you have to do is drag it into the appropriate folder. You can organize both messages you're receiving in your inbox, as well as messages you're sending -- which you can file as you send them.

Image Credit: SimplyFile

8) Delegate emails to others using a collaboration tool.

Sometimes, you might find that you receive emails that are better handled by someone else. In these cases, you could either forward the email, or you can streamline the process by quickly sharing the email with someone on your team using an email collaboration tool.

There are a number of email collaboration tools out there to choose from. If you use Gmail, Hiver is a great choice: It lets you share Gmail labels (and therefore share folders) with other users, which you can use to assign tasks, delegate emails, and even track their status if you want to. If you need to add a quick note explaining what's going on in an email thread, you can do that right in the tool.

Image Credit: Hiver

9) Use the "yesterbox" approach.

"Yesterbox" is a methodology for managing your inbox created by Zappos CEO Tony Hsieh. This approach is kind of like inbox zero, except you're working off all the emails from yesterday and treating them like today's to-do list.

The basic premise is this: Every morning, you have a fixed number of emails to answer instead of an endless flood of new emails coming in. Once you finish dealing with yesterday's emails, you're done with email for the day. Here are the full instructions .

Like Klinger's methodology from #7, you'll categorize incoming emails into folders labeled "Yesterbox," "Today," "Action Required," "Awaiting Response," and so on. As new emails come in, you'll label them accordingly. But as for actually dealing with these emails -- that's left for a specific time on your calendar that you've designated for handling yesterday's emails. In the end, your Yeseterbox is a to-do list with static tasks.

It's that freeing sense of completion that makes this method so appealing -- but be wary that if your job requires you to tackle emails as they come in, this may not be the best method for you.

10) Set up filters when you go on vacation.

Vacations are awesome, but coming back to a jam-packed inbox is ... not so awesome. One way to manage your email workflow while you're gone for long periods of time is to set up filters.

This is an approach HubSpot's Director of Marketing Rebecca Corliss found worked really well for her when she went on her month-long sabbatical. Corliss was working in Gmail, but you can adapt this method for most email clients. In short, here's what she did:

  1. She created a new folder for her vacation ("Spain Sabbatical 2015").
  2. She set up a filter that recognized any emails being sent to *@hubspot.com. By putting the asterisk there instead of her actual email, she was able to capture not only emails that were sent to her work email address, but also emails sent to the company aliases she was on.
  3. She added a second filter that deleted irrelevant emails -- for example, all the daily and weekly digests she expected to receive, like metrics updates.
  4. When she returned, she strategically handled all her unread emails. For example, she searched for emails she wanted to respond to first by conducting key searches for her manager's email address.

Once these more time-sensitive messages are addressed, she blocked time to go through the remaining emails and respond only to the ones that were absolutely necessary. Here are the full instructions .

11) Block time to get back to inbox zero.

Dedicating specific chunks of time to get back to inbox zero isn't just for when you return from vacation. It should be something you tackle in short batches on a daily basis, and in larger chunks every week or so, depending how much new email you receive.

The purpose of batching email? So you aren't handling emails as they arrive. That can be a serious productivity killer, and can pull you away from projects and tasks that are more important than a perfectly clean inbox.

On a daily basis, limit yourself to dealing with new emails during fixed periods each day. For example, HubSpot Demand Generation Manager Amanda Sibley physically blocks off an hour in the morning and an hour in the evening on her calendar for getting her inbox in order. Do what works for you.

12) Use keyboard shortcuts.

To make the process of reading, replying to, archiving, and deleting emails a lot faster (and generally more enjoyable), take advantage of any keyboard shortcuts your email client offers. Here are tips for keyboard shortcuts in Gmail and Outlook. If you use a different email client, do a quick Google search for the name of your email client + "keyboard shortcuts."

Keyboard Shortcuts in Gmail:

First thing's first: You'll need to activate keyboard shortcuts. To do this:

  1. Click the gear icon in the upper right-hand corner and choose "Settings."
  2. Click the "General" tab, find "Keyboard shortcuts," and select "Keyboard shortcuts on." Scroll down and click "Save Changes."
  3. Then, go back to "Settings" via that gear icon, click on the "Labs" tab, and find "Custom keyboard shortcuts" (by Alan S). Choose "Enable." Scroll down and click "Save Changes."

Once custom keyboard shortcuts are turned on, a new tab will appear in your Settings called "Keyboard Shortcuts." Head over there to learn the default keyboard shortcuts and customize them if you'd like.

Keyboard Shortcuts in Outlook:

Outlook doesn't let you customize keyboard shortcuts, but they have a heck of a lot to choose from. Here's the full list , and below are some favorites:

  • Create a new message: ? + N (Mac); Ctrl + N (PC)
  • Send an open message: ? + Return (Mac); Ctrl + Return (PC)
  • Save an open message and store it in Drafts: ? + S (Mac); Ctrl + S (PC)
  • Forward a message: ? + J (Mac); Ctrl + J (PC)
  • Display the next message: Control + ]
  • Display the previous message: Control + [
  • Delete the selected message: Delete
  • Mark selected messages as read: ? + T (Mac); Ctrl + T (PC)

Looking for more ideas for gaining and maintaining control of your email? Here are 11 inbox organization tools to try, as well as four solutions to getting "inbox zero" based on your personality.

Leveraging Xero for Medical Practices: The Importance of Monthly Bank Reconciliation
By Clarke McEwan June 12, 2025
Leveraging Xero for Medical Practices: The Importance of Monthly Bank Reconciliation In the evolving world of financial management, the use of cloud-based accounting software like Xero has transformed how businesses, including medical practices, handle their finances. For healthcare providers in Australia, maintaining accurate financial records is crucial, not only for compliance but also for ensuring business efficiency and growth. One of the fundamental accounting processes that support this is regular bank reconciliation. Why Choose Xero for Your Medical Practice? Xero is a user-friendly, cloud-based accounting software designed to simplify day-to-day financial operations. Here are some key reasons why medical practices are increasingly adopting Xero: Streamlined Billing and Invoicing : Xero allows for easy creation and management of invoices, ensuring that patients are billed correctly and efficiently. Real-Time Financial Overview : With Xero, you can access your financial data anytime, anywhere, providing you with a real-time snapshot of your practice's financial health. Integration with Other Systems : Xero integrates seamlessly with a plethora of healthcare management systems, reducing manual data entry and enabling smooth workflow. Efficient Payroll Handling : Automate payroll processing within your practice, helping you manage employee payments and relevant compliance efficiently. The Significance of Regular Bank Reconciliation Bank reconciliation is the process of aligning the records in your practice's accounting system with the corresponding information on your bank statement to ensure both sets of records are accurate. Here’s why doing this every month is vital: 1. Error Detection and Correction Bank reconciliation allows you to spot any discrepancies between your records and the bank's data. This includes identifying double payments, missed transactions, or bank errors that could cost your practice a significant amount if left unchecked. 2. Fraud Prevention By regularly reconciling your accounts, you create an opportunity to detect early signs of fraudulent activity or unauthorized transactions, safeguarding your practice’s funds. 3. Cash Flow Management Accurate reconciliation ensures that your cash flow statement reflects the true financial state of your practice, helping you plan for any financial commitments and investments with confidence. 4. Compliance and Reporting Regular reconciliation ensures your financial statements are accurate, facilitating smoother tax filing and adherence to Australian financial regulations. 5. Financial Decision-Making When reconciled correctly, your financial data becomes a reliable foundation for making strategic business decisions, such as expanding your practice or acquiring new equipment. Incorporating Xero into Your Routine To maximize the benefits of Xero for your medical practice: Schedule Monthly Reconciliation : Set aside dedicated time each month to complete your bank reconciliations without fail. Leverage Automation : Use Xero’s bank feeds to automate transaction imports, which makes the matching and reconciliation process quicker and more efficient. Stay Informed : Regularly review reports generated by Xero to keep abreast of your practice’s financial performance and trends. Consult with Professionals : Collaborate with your accountant or financial advisor to ensure that your reconciliation processes are optimized and aligned with best practices. In conclusion, adopting Xero and maintaining regular bank reconciliations in your medical practice are not merely about staying compliant; they are essential components of robust financial management. They ensure your practice operates smoothly and is prepared for growth, making them indispensable tools in today’s healthcare landscape. Discover how our accounting services can further enhance your financial management processes. Get in touch with us today for tailored solutions to meet the unique needs of your medical practice. To arrange a no obligation meeting please use the link here
Choosing the appropriate business structure is crucial for any doctor setting up a practice in Austr
By Clarke McEwan June 11, 2025
Choosing the appropriate business structure is crucial for any doctor setting up a practice in Australia. The decision not only affects your tax obligations but also significantly impacts asset protection and legal liabilities. This article delves into the primary business structures available to Australian medical professionals and their implications.
By Clarke McEwan June 2, 2025
Individuals Personal income tax cuts: the 2025-26 federal budget introduced a modest income tax cut for all taxpayers from 1 July 2026 and again from 1 July 2027. The tax rate for the $18,201-$45,000 tax bracket will reduce from its current rate of 16%, to 15% from 1 July 2026, then to 14% from 2027-28. The saving from the tax cut represents a maximum of $268 in the 2026-27 year and $536 from the 2027-28 year. Legislation enabling the tax cut passed Parliament on 26 March 2025. $1,000 instant work related expenses tax deduction The Government has committed to providing taxpayers who earn labour income with a $1,000 shortcut work related deduction claim on their tax return. Taxpayers who are likely to have claims higher than $1000 can claim in the usual way. The simplified tax deduction is only available to those earning labour income. Those earning business or investment income only will not be able to claim this shortcut deduction. Taxpayers will be able to claim other non-work related deductions in addition to the instant work related deduction. Energy rebate extended The 2025-26 federal budget extended energy rebates . From 1 July 2025, households and small business will be eligible for a further $150 energy rebate until the end of the 2025 calendar year. The rebates will automatically apply to electricity bills in quarterly instalments. Cheaper home batteries The Government has committed to reducing the cost of home batteries from 1 July 2025 . Through the scheme, households will be able to purchase a typical battery with a 30% discount on installed costs – saving around $4,000 on a typical battery. The initiative extends the existing Small-scale Renewable Energy Scheme . 5% deposit scheme for first home buyers The Government has committed to a 5% deposit scheme for all Australian first home buyers . Under the scheme the Government will underwrite eligible first home buyers, enabling them to purchase a property with a 5% deposit without the need for Lenders Mortgage Insurance. Expanding the existing first home buyer scheme, the media release says, “there will be higher property price limits and no caps on places or income, in a major expansion of the existing scheme.” The existing Home Guarantee Scheme is limited in places and subject to income tests. The scheme is open to Australian citizens or permanent residents who have never owned property or land in Australia, or have not owned property or land in Australia in the last 10 years, and available to owner occupiers only. Superannuation Legislation enabling the proposed Division 296 tax on superannuation balances above $3m lapsed when Parliament dissolved. The question now is whether the Government will seek to push this reform through the Senate with the support of The Greens. Greens Senator Nick McKim has previously advocated for the Division 296 threshold to be lowered to $2m and indexed to inflation. In addition, the Senator tied his support for the tax to a “prohibition for super funds to borrow to finance investments.” Originally intended to apply from 1 July 2025, if enacted, Division 296 will increase the headline tax rate to 30% for earnings on total superannuation balances (TSB) above $3m. The proposed calculation captures growth in TSB over the financial year allowing for contributions and withdrawals. This method captures both realised and unrealised gains, enabling negative earnings to be carried forward and offset against future years. Small business Extending the instant asset write-off for small business: An increase to the $1,000 instant asset write-off threshold has been a consistent feature of federal budgets by various governments as an incentive for small business investment. The extension of the increased instant asset write-off threshold to $20,000 for the 2024-25 financial was passed by Parliament on 26 March 2025. The Government has committed to extending the $20,000 instant asset write-off threshold to 30 June 2026 . National small business strategy The Government has released its National small business strategy for consultation. The strategy primarily addresses how different government jurisdictions work with small business and how to relieve some of the friction when dealing across government systems and requirements. Energy Green Aluminium Production Credit: The Government has $2bn set aside for a new Green Aluminium Production Credit to support Australian aluminium smelters switching to renewable electricity before 2036 (there are four of them). If you are wondering why the aluminium industry has been singled out, the reason is two-fold; aluminium is the second most used metal in the world and according to the Institute of Energy Economics and Financial Analysis, represents about 10% of Australia’s electricity demand - Tomago Aluminium just north of Newcastle in NSW, is the largest single user of electricity in the country with electricity making up about 40% of its costs. Transition from brown to green energy is not just a consumption issue for the industry, it’s a recreation of the value chain. Under the initiative, smelters will be able to negotiate an emissions linked credit contract payable per tonne of green aluminium produced for up to 10 years. The final credit rates will be based on individual facility circumstances and be dependent on reducing Scope 2 emissions. Scope 2 emissions are indirect greenhouse gas emissions associated with the purchase of electricity, steam, heat or cooling. They account for around 85% of emissions from aluminium smelting. See: Aluminium to forge Australia's manufacturing future and Department of Industry, Science and Resources. New Green Aluminium Production Credit will support the transition to green metals.
By Clarke McEwan June 2, 2025
• A mechanic attempting to claim an air fryer, microwave, two vacuum cleaners, TV, gaming console and gaming accessories as work related expenses • A truck driver seeking to deduct swimwear purchased during transit due to hot weather • A fashion industry manager attempting to claim over $10 000 in luxury branded clothing and accessories for work related events. These claims were deemed personal in nature and lacked a sufficient connection to income earning activities. The advice here would be - if in doubt leave it out or run it by us. 2025 priorities The ATO is focusing on areas where frequent errors occur including: • Work related expenses: as above, claims must have a clear connection to income earning activities and be substantiated with records including receipts or invoices. Even if an expense seems to relate to income earning activities, it can’t normally be claimed if it is a private expense. There are a wide range of common expenses that normally don’t qualify for a deduction. • Working from home deductions: taxpayers must prove they incurred additional expenses due to working from home. The ATO offers two methods for calculating these deductions: the fixed rate method and the actual cost method (more detail below). • Multiple income sources: all sources of income, including side hustles or gig economy work must be declared. Each source may have different deductions available. Working from home deductions For those working from home there are two methods to calculate deductions: • Fixed rate method: claim 70 cents per hour for additional running expenses such as electricity, internet and phone usage even if you don’t have a dedicated home office. This method can only be used if you have recorded the actual number of hours you worked from home across the income year. A reasonable estimate isn’t enough. • Actual cost method: claim the actual expenses incurred, with records to substantiate the claims. This method potentially enables a larger deduction to be claimed, but the record keeping obligations are more onerous. It's important to note that double dipping is not allowed. For instance, if you claim deductions using the fixed rate method you can’t separately claim a deduction for your mobile phone costs.  As always, if you’re unsure or need help with your tax return please reach out.
By Clarke McEwan June 2, 2025
Annual NFP self-review return From the 2023–24 income year, non-charitable NFPs with an active Australian Business Number (ABN) are required to lodge an annual NFP self-review return with the ATO. This return notifies the ATO of the organisation's eligibility to self-assess as income tax exempt. The return has three sections: • Organisation details: standard information on the NFP. • Income tax self-assessment: confirmation of the organisation's income tax exempt status. • Summary and declaration: acknowledgement of the information provided. When the return is being completed the NFP must answer ‘yes’ or ‘no’ to the question: ‘Does the organisation have and follow clauses in its governing documents that prohibit the distribution of income or assets to members while it is operating and winding up?’ This requirement needs to be satisfied in order for the NFP to self-assess its position as a tax exempt entity. If a NFPs governing documents don’t have these clauses then it can still self-assess as income tax exempt for the 2024 income year as long as no income or assets have been distributed to members. As a transitional arrangement, the ATO is allowing NFPs until 30 June 2025 to update their governing documents. Failing to do this will mean that the organisation cannot self-assess as income tax exempt from 1 July 2024 for the 2025 income year, which would lead to the organisation being treated as a taxable entity that might then need to lodge a tax return. Mandatory clauses in governing documents Governing documents are the formal documents which set out the purpose of the organisation, its character and the rules and requirements for how decisions are made, how it operates and how long it operates for. A s noted above, NFPs must include specific clauses in their governing documents to selfassess as income tax exempt. These clauses must: • Prohibit the distribution of income or assets to members during the organisation's operation and on winding up. • Ensure that any surplus assets are transferred to another NFP with similar purposes upon dissolution. NFPs should also ensure that there are sufficient controls in place to ensure that members don’t receive income, property or assets which belong to the organisation, except where they are receiving remuneration for work performed for the entity or a reimbursement of expenses incurred on behalf of the organisation.  The advises that NFP governing documents should be reviewed at least annually or whenever there is a major change to the structure or activities of the organisation. An annual general meeting is a good time to review governing documents. Taking a proactive approach helps identify any issues and reinforces your organisation's commitment to good governance.
By Clarke McEwan June 2, 2025
The other was a decline in Government spending. Mr Trump’s tariffs are deflationary for the world and inflationary for the US. The sharp weakening in soft economic data points to rising recession risks, although markets still only seem priced for a mild slowdown which now seems right given the backdown. It is no surprise that China announced a new stimulus package including interest rate cuts and a significant liquidity injection, as the Government looks to boost an economy that has been hit by the collapse in the property market and now the trade war with the US. China’s factory activity contracted at its fastest pace in 16 months in April following the frontloading of orders to beat the tariffs. Trade talks between the US and China have driven market optimism over the past few weeks and sentiment has turned positive. The US-China deal has 30% import taxes on Chinese goods, which could still stem trade flow. The trade announcement with the UK has disappointed many in the market as it kept the 10% tariff on imports into the US up from 3.4%. The EU hasn’t even begun negotiations with the US. In Australia, the election has come and gone fairly uneventfully for financial markets. We are waiting on GDP data to be released in the next few weeks which should confirm a sluggish economy given consumer spending remains weak. The RBA has cut interest rates and this should underpin mild growth. The outlook for financial markets remains one of uncertainty reflected by the increase in volatility. Tight policy, lingering inflation risks and tariff-related drag still weighs on markets. What seems to have been achieved so far is a whole lot of volatility and the realisation the US needs China as much as China needs the US. Within the Australian share market there was a notable softening in outlook statements by company management in the recent reporting season. With full-year forecasts being revised lower, it is reasonable to suggest that marketwide earnings growth is slowing, with expectations moderating for the rest of this year and potentially into the next.
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